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Fighting SIM Swap & Port out Fraud: Navigating FCC Order 23-95A
Presented by TransUnion
January 29, 2025 @ 3 PM Eastern
With:
• Leslie Deniken, Product Marketing, Global Fraud Solutions, TransUnion
• Kingston Wong, Telecommunications Strategy & Partnerships, TransUnion
With the new FCC Order 23-95A, communications service providers must take action to combat pervasive SIM swap and port out fraud and ensure compliance. To navigate this new order, carriers must have a thorough understanding of the latest regulations so they can optimize their customer channels accordingly, especially call centers.
Join TransUnion product experts in this informational webinar to learn how to:
- Screen for and identify high-risk calls and digital requests
- Quickly recognize and prevent 'man-in-the-middle' attacks
- Create friction-right experiences to ensure you are flagging the right accounts
- Track the effectiveness of authentication measures
Speakers:
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Leslie Deniken, Product Marketing, Global Fraud Solutions, TransUnion
Leslie has over 20 years’ experience in product management and marketing. She currently leads product marketing efforts for TransUnion’s Omnichannel Authentication and Fraud Analytics products overseeing GTM strategy and ongoing market awareness of TruValidate fraud solutions and also led product management for TransUnion’s tenant and criminal background check solutions. In other positions, Leslie delivered an innovative consumer-centric and privacy focused score model at a risk management start-up and managed product strategy and roadmap planning for the Nationwide Mortgage Licensing System.
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Kingston Wong, Telecommunications Strategy & Partnerships, TransUnion
Kingston is the Sr. Director of Strategy and Business Development for Telecommunications at TransUnion. In his current role, Kingston helps communications service providers reduce fraud across all customer touchpoints and enhance trust between brands and consumers. He focuses on the company’s extensive array of fraud, investigative, and communications & contact center solutions, working closely with product teams to develop unique solutions for the industry. Prior to joining TransUnion in 2022, Kingston held various strategy, innovation, and operations positions across Verizon, BT Group, and General Motors.
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Don't miss this opportunity to stay ahead of the curve and ensure your customer experience channels are ready for the new regulatory landscape.
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