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The Road Ahead for Telecommunications Collections: Trends, Insights, and Recovery Strategies

Presented by LexisNexis Risk Solutions
February 26, 2025 @ 3 PM Eastern

Telecommunications providers are facing an increasingly complex collections landscape, where evolving customer behaviors  present new challenges.  Are your collections strategies equipped to address these obstacles, safeguard your reputation, maintain compliance, and drive success in recovery efforts?

Join our panel of experts for an in-depth discussion on trends, insights from our 2024 State of Collections research, and recommendations for effective servicing and recovery efforts.

Discussion topics will include:
•    The impact from evolving visibility gaps in traditional credit data and delinquency trends on recovery strategies.
•    Key insights and emerging trends identified by our data scientists.
•    The evolution of reputational risks and vulnerabilities
•    Best practices for effectively contacting disconnected customers to recover debts.
•    Strategies to enable smarter servicing and recovery.

Speakers:

Carrie Coker-Aivaliotis
Sr. Director Market Planning,
LexisNexis® Risk Solutions

Denise Cross
Director Collections and Servicing Solutions,
LexisNexis® Risk Solutions
Andrea Bell
Solutions Consultant,
LexisNexis® Risk Solutions
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