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Annual Fall Conference

TRMA Fall Conference

September 1–2, 2026 • Inverness Denver, A Hilton Golf & Spa Resort • Denver, Colorado

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Voting Member Registration → Business Affiliate Registration → Conference Agenda →

⏰ Early Bird Pricing Ends July 27

Opening Keynote

Tracy LaTourrette - Keynote Speaker

Tracy LaTourrette "JackieO"

Colorado's First Lady Fighter Pilot & High Performance Speaker

Building Resilience to Perform in the Storm™ — opening keynote, Day 2 · 8:45–9:45 AM. Learn more →

Thank You to Our

2026 Conference Sponsors

Wednesday Breakfast Sponsor

Equifax

Wednesday Cocktail Reception & Door Prizes Sponsor

FICO

Registration Table Sponsor

Halsted Financial Services

Tuesday Afternoon Break Sponsor

NeuAnalytics

Wednesday Afternoon Break Sponsor

Provenir

Lunch Sponsor

SentiLink

Wednesday Morning Coffee Break Sponsor

TransUnion

Interested in sponsoring the 2026 TRMA Fall Conference?

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2026 TRMA Fall Conference

Education Program

Twelve sessions across two days covering fraud prevention, AI in risk management, B2B credit, and collections strategy — built for telecom credit professionals.

Day 1

Tuesday, September 1, 2026

Brodie Oldham

1:15 – 2:00 PM · Presented by Experian

Economic Speaker

Brodie Oldham — VP US Commercial Data Sciences, Applied Sciences, and Consulting

What's really driving the economy right now — and what does it mean for telecom? This session cuts through the noise to deliver a clear, actionable read on the market forces, trends, and indicators shaping the industry.

Terry Brenner

2:15 – 3:00 PM · Presented by LexisNexis Risk Solutions

Digital Credentials Are Reaching Scale: What's Next?

Terry Brenner — Sr. Corporate Counsel, LexisNexis Risk Solutions

Digital credentials are no longer a future concept. They are rapidly becoming part of the global trust infrastructure, with more than 160 countries developing or deploying digital credential programs and over 5 billion digital IDs already issued worldwide. As digital credentials, intelligent KYC, and emerging Know Your Customer Agents (KYCA) gain momentum, hear how leading organizations are preparing for a future where trust is portable, privacy-preserving, and increasingly intelligent. Learn how these innovations are reshaping identity, onboarding, authentication, and customer experience.

Cason Coplin

3:15 – 3:45 PM · Presented by Socure

Beyond Device Financing: Protecting High-Value Telco Transactions with Identity Graph Intelligence

Cason Coplin — Head of CRA, Socure

Organized fraud rings have telecom in their crosshairs — exploiting device financing, prepaid accounts, and inventory liquidation schemes that slip past traditional KYC checks. Learn practical approaches to KYB verification, velocity-pattern detection, and real-time decisioning that stops high-value fraud without adding friction for legitimate customers.

Yesinne Alvarez

3:45 – 4:15 PM · Presented by CreditSafe

Best Practices in B2B Credit Management Using Big Data

Yesinne Alvarez — Partnerships, Alliances and Trade Data, CreditSafe

Great B2B credit decisions start with the right data. Explore how to weave diverse data elements into the credit approval and review process, using automation to sharpen decisioning, monitor customers proactively, and integrate credit data into your existing ERP and workflow systems.

Day 2

Wednesday, September 2, 2026

Tracy LaTourrette

Keynote · 8:45 – 9:45 AM

Building Resilience to Perform in the Storm™

Tracy LaTourrette "JackieO" — Colorado's First Lady Fighter Pilot

Patrick Cadic

10:00 – 10:45 AM · Presented by Fairplay AI

AI Agents in Risk Management: Safe Deployment and Real-World Use Cases

Patrick Cadic — COO, Fairplay AI

AI agents are moving from experimentation to production across fraud, KYC, underwriting, servicing, and collections. A panel of industry experts explores where agentic AI is gaining traction and what controls are needed to deploy it responsibly.

11:00 – 11:45 AM · Concurrent Sessions · Choose Your Track

Emily Auer

Presented by SentiLink

Reducing FPDs in Telecom Through Fraud Prevention

Emily Auer — Strategic Account Executive

Telecom fraud rates outpace nearly every other industry. Dig into 2025 fraud patterns and the three MOs doing the most damage — first-party fraud, identity theft, and synthetic fraud.

Matt Baltzer

Presented by Experian

Streamlining Collections: Smarter Strategies for Telecom

Matt Baltzer — Senior Director of Product Management

Advanced analytics, real-time portfolio insights, and predictive modeling help you prioritize accounts, catch early payment stress, and apply tailored treatments that lift recovery rates.

12:30 – 1:15 PM · Presented by FICO & KredosAi

The Evolution of AI-Driven Workflows in Telecom Revenue Management

Richard PohlmannRichard Pohlmann
Director, Product Management · FICO
Scott NadzanScott Nadzan
CRO · KredosAi

Every customer interaction — from billing to collections — is a moment that matters. FICO and KredosAi explore how AI agents trained on real customer behavior can boost revenue performance and drive stronger retention.

1:30 – 2:15 PM · Concurrent Sessions · Choose Your Track

Emily Sherman

Presented by TransUnion

Driving Inclusion Through Credit Innovation: How Rental Data Expands Access

Emily Sherman — Strategic Product Manager & Go-to-Market Specialist

Rental payment data can make millions of renters mortgage-eligible and lift scores for thin-file consumers — expanding credit visibility and access to telecom service.

Peter Ghiselli

Presented by Equifax

The Empathy ROI: Why Human-Centric Collections Are the New Competitive Edge

Peter Ghiselli — Vice President, US Emerging Markets

AI has real limitations. See how human-centric collections, powered by AI rather than replaced by it, can lift ROI and become a true competitive advantage.

2:30 – 3:15 PM · Presented by InDebted · TrueAccord · Valor Intelligent Processing

Reshoring Without the Cost Shock: How AI and Digital Channels Redefine Contact Centers

Gordon Beck IIIGordon Beck, III
EVP
John Craven Sr.John Craven, Sr.
Dir. Operations COE
Kelly PaulKelly Paul
Sr. Dir., Client Experience
Chuck StigersChuck Stigers
VP Business Dev.

Reshoring contact center operations doesn't have to come with a cost shock. See how agentic AI and digital channels deliver domestic-quality service without the traditional price tag — with real-world case studies on recoveries and cost.

Secure Your Spot

Conference Registration

Industry Member

Voting Member

✓ Full 2-day access ✓ All keynotes ✓ Workshops & roundtables ✓ Networking receptions ✓ Conference materials ✓ After Dark Event

Vendor / Industry Partner

Business Affiliate Member

✓ Full 2-day access ✓ All keynotes ✓ Workshops & roundtables ✓ Networking receptions ✓ Conference materials ✓ After Dark Event

Thank You to Our

After Dark Event Sponsors

After Dark Event Sponsor

CBE Companies

After Dark Event Sponsor

FICO

After Dark Event Sponsor

Halsted Financial Services

After Dark Event Sponsor

incode

After Dark Event Sponsor

Moody's

After Dark Event Sponsor

Sunrise

After Dark Event Sponsor

TransUnion

After Dark Event Sponsor

TrueAccord