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Annual Fall Conference TRMA Fall Conference September 1–2, 2026 • Inverness Denver, A Hilton Golf & Spa Resort • Denver, Colorado Explore Denver Our Hotel Education Social Media Sponsorships Voting Member Registration → Business Affiliate Registration → Conference Agenda → ⏰ Early Bird Pricing Ends July 27 Opening Keynote
Tracy LaTourrette "JackieO" Colorado's First Lady Fighter Pilot & High Performance Speaker Building Resilience to Perform in the Storm™ — opening keynote, Day 2 · 8:45–9:45 AM. Learn more → Thank You to Our 2026 Conference Sponsors Wednesday Breakfast Sponsor ![]() Wednesday Cocktail Reception & Door Prizes Sponsor ![]() Registration Table Sponsor ![]() Tuesday Afternoon Break Sponsor ![]() Wednesday Afternoon Break Sponsor ![]() Lunch Sponsor ![]() Wednesday Morning Coffee Break Sponsor ![]() Interested in sponsoring the 2026 TRMA Fall Conference? View Sponsorship Opportunities →2026 TRMA Fall Conference Education Program Twelve sessions across two days covering fraud prevention, AI in risk management, B2B credit, and collections strategy — built for telecom credit professionals. Day 1 Tuesday, September 1, 2026
1:15 – 2:00 PM · Presented by Experian Economic Speaker Brodie Oldham — VP US Commercial Data Sciences, Applied Sciences, and Consulting What's really driving the economy right now — and what does it mean for telecom? This session cuts through the noise to deliver a clear, actionable read on the market forces, trends, and indicators shaping the industry.
2:15 – 3:00 PM · Presented by LexisNexis Risk Solutions Digital Credentials Are Reaching Scale: What's Next? Terry Brenner — Sr. Corporate Counsel, LexisNexis Risk Solutions Digital credentials are no longer a future concept. They are rapidly becoming part of the global trust infrastructure, with more than 160 countries developing or deploying digital credential programs and over 5 billion digital IDs already issued worldwide. As digital credentials, intelligent KYC, and emerging Know Your Customer Agents (KYCA) gain momentum, hear how leading organizations are preparing for a future where trust is portable, privacy-preserving, and increasingly intelligent. Learn how these innovations are reshaping identity, onboarding, authentication, and customer experience.
3:15 – 3:45 PM · Presented by Socure Beyond Device Financing: Protecting High-Value Telco Transactions with Identity Graph Intelligence Cason Coplin — Head of CRA, Socure Organized fraud rings have telecom in their crosshairs — exploiting device financing, prepaid accounts, and inventory liquidation schemes that slip past traditional KYC checks. Learn practical approaches to KYB verification, velocity-pattern detection, and real-time decisioning that stops high-value fraud without adding friction for legitimate customers.
3:45 – 4:15 PM · Presented by CreditSafe Best Practices in B2B Credit Management Using Big Data Yesinne Alvarez — Partnerships, Alliances and Trade Data, CreditSafe Great B2B credit decisions start with the right data. Explore how to weave diverse data elements into the credit approval and review process, using automation to sharpen decisioning, monitor customers proactively, and integrate credit data into your existing ERP and workflow systems. Day 2 Wednesday, September 2, 2026
Keynote · 8:45 – 9:45 AM Building Resilience to Perform in the Storm™ Tracy LaTourrette "JackieO" — Colorado's First Lady Fighter Pilot
10:00 – 10:45 AM · Presented by Fairplay AI AI Agents in Risk Management: Safe Deployment and Real-World Use Cases Patrick Cadic — COO, Fairplay AI AI agents are moving from experimentation to production across fraud, KYC, underwriting, servicing, and collections. A panel of industry experts explores where agentic AI is gaining traction and what controls are needed to deploy it responsibly. 11:00 – 11:45 AM · Concurrent Sessions · Choose Your Track
Presented by SentiLink Reducing FPDs in Telecom Through Fraud Prevention Emily Auer — Strategic Account Executive Telecom fraud rates outpace nearly every other industry. Dig into 2025 fraud patterns and the three MOs doing the most damage — first-party fraud, identity theft, and synthetic fraud.
Presented by Experian Streamlining Collections: Smarter Strategies for Telecom Matt Baltzer — Senior Director of Product Management Advanced analytics, real-time portfolio insights, and predictive modeling help you prioritize accounts, catch early payment stress, and apply tailored treatments that lift recovery rates. 12:30 – 1:15 PM · Presented by FICO & KredosAi The Evolution of AI-Driven Workflows in Telecom Revenue Management Richard PohlmannDirector, Product Management · FICO Scott NadzanCRO · KredosAi Every customer interaction — from billing to collections — is a moment that matters. FICO and KredosAi explore how AI agents trained on real customer behavior can boost revenue performance and drive stronger retention. 1:30 – 2:15 PM · Concurrent Sessions · Choose Your Track
Presented by TransUnion Driving Inclusion Through Credit Innovation: How Rental Data Expands Access Emily Sherman — Strategic Product Manager & Go-to-Market Specialist Rental payment data can make millions of renters mortgage-eligible and lift scores for thin-file consumers — expanding credit visibility and access to telecom service.
Presented by Equifax The Empathy ROI: Why Human-Centric Collections Are the New Competitive Edge Peter Ghiselli — Vice President, US Emerging Markets AI has real limitations. See how human-centric collections, powered by AI rather than replaced by it, can lift ROI and become a true competitive advantage. 2:30 – 3:15 PM · Presented by InDebted · TrueAccord · Valor Intelligent Processing Reshoring Without the Cost Shock: How AI and Digital Channels Redefine Contact Centers Gordon Beck, IIIEVP John Craven, Sr.Dir. Operations COE Kelly PaulSr. Dir., Client Experience Chuck StigersVP Business Dev. Reshoring contact center operations doesn't have to come with a cost shock. See how agentic AI and digital channels deliver domestic-quality service without the traditional price tag — with real-world case studies on recoveries and cost. Secure Your Spot Conference Registration Industry Member Voting Member ✓ Full 2-day access ✓ All keynotes ✓ Workshops & roundtables ✓ Networking receptions ✓ Conference materials ✓ After Dark Event Vendor / Industry Partner Business Affiliate Member ✓ Full 2-day access ✓ All keynotes ✓ Workshops & roundtables ✓ Networking receptions ✓ Conference materials ✓ After Dark Event Thank You to Our After Dark Event Sponsors After Dark Event Sponsor ![]() After Dark Event Sponsor ![]() After Dark Event Sponsor ![]() After Dark Event Sponsor ![]() After Dark Event Sponsor ![]() After Dark Event Sponsor After Dark Event Sponsor ![]() After Dark Event Sponsor ![]() Questions? [email protected] | www.trmanet.org |