Room: Gallery Foyer - 16th Floor

An interactive multimedia experience including (Q & A) designed to provide participants with a provocative look at the post pandemic world of 2037 and how some of today’s intriguing social, political, economic, technological and environmental trends may dramatically change how we may live in near future. Be prepared to take the “Futurist Pop Quiz.” Winners will receive prizes! Bring plenty of energy, creativity and imagination.

Nat Irvin is a graduate of the University of South Carolina with a Bachelor of Arts degree in Philosophy and a Master’s degree in Media Arts. An accomplished composer, he also holds a Doctorate of Musical Arts degree in Music Composition from the University of North Texas and is a graduate of the Institute for Educational Management, Harvard University Graduate School of Education.
 
He serves as Assistant Dean of Thought Leadership and Civic Engagement, and holds The Woodrow M. Strickler Chair, Professor of Management Practice and Entrepreneurship at the University of Louisville, College of Business. He teaches graduate courses in the future of management, executive leadership, team dynamics, and Spirituality & Principles of Self Discovery.
 
Irvin has engaged the leadership and management teams of several groups and organizations, including Fortune 100 companies in strategic conversations focused on the significant social, political, economic, technological and environmental trends and events that will drive the mid-to-long term future. 

Keynote Speaker: Nat Irvin  - Assistant Dean of Thought Leadership and Civic Engagement; The Woodrow M. Strickler Chair, Professor of Management Practice and Entrepreneurship at the University of Louisville.

Room: Crystal Ballroom

92M consumers have limited access to credit due to little or no credit activity. This session will enlighten the audience on how alternative data such as wireless, Pay TV, broadband, utility payments, employment data, payday loan, and bank account information can be leveraged to boost activations. In addition, we will explore how AI/machine learning can create a clearer picture of these consumers' financial profiles to ensure onboarding of qualified applicants without additional exposure.

Learning Objectives:

• How alternative data allows more consumer inclusivity.
• What Regulation F says about reaching consumers over digital channels like email, SMS, and social media.

The panel of industry experts led by AuthenticID's Tim Maciejewski will discuss new approaches to stopping all forms of fraud. We will touch on how AI and ML based models are powerful solutions for the acquisition process along with orchestration of internal and external data. By introducing the right types of friction in the onboarding flow, businesses can have a high confidence in who they are doing business with. We will have visual slides shown around the latest trends and then will have a Q&A session after the panel discussion complete.

Learning Objectives:

• New ideas around acquiring more customers with newer approaches for digital onboarding.
• How to introduce 'smart friction' without affecting the overall acquisition process.

Speakers: Tim Maciejewski (AuthenticID) - VP, Growth; Brian Newcomb (AT&T) - Director Credit Policy and Strategy; Jim Greenwell (Red Violet) - GM, Identity; Amy Walraven (Turnkey Risk Solutions) - Chief Strategy Officer

Room: Broadway C

After two years of unprecedented digital transformation, telcos are now doing more business across web, mobile apps, and messaging. As providers and their customers have embraced digital channels at an astonishing rate, fraudsters have identified these channels as new targets for conducting scalable operations and employing new fraud tactics. Doubling down on traditional security measures such as KBA and one-time-passcodes isn’t enough. Learn how your organization can effectively address the new fraud frontier with modern detection capabilities powered by voice, conversational, and behavioral biometrics. See real-world proof points, and explore strategies not only for real-time fraud prevention, but also for detection and analysis offline.

Learning Objectives:

• Learn how your organization can effectively address the new fraud frontier with modern detection capabilities,

• See real-world proof points, and explore strategies not only for real-time fraud prevention, but also for detection and analysis offline.

Speaker: Tim Savage (Nuance) - Fraud Nexus

Room: Broadway B

 

This session dives into the details impacting the Telecommunications Industry regarding certain regulatory topics including EBB/ACP and CCPA. We’ll recap the initial shift from the EBB regulation and explore the impacts and innovation in the market for the continued support of ACP. Additionally, we will talk through the complicated topic of credit exemptions relating to state privacy legislation like CCPA. What is the different from the Fed privacy laws and why are states diving deeper. We’ll also explore student loan forgiveness and its impact to the credit industry and the profile of the un and under banked.

If you attend this session, you’ll learn the latest from TU’s Goverment Relations expert in regulation and gain insights from a large TRMA member.

Room: Crystal Ballroom

Learning Objectives:

• How distressed consumers need a different communication approach
• How best to engage them in early delinquency with a digital-first strategy to increase retention.

As telco companies face an increasingly competitive environment, telecommunication companies are looking for ways to drive continuous growth. With industry wide efforts to capture market share, telco providers are looking to enhance personalized targeting while mitigating risk and fraudulent activities while continuing to focus on serving underserved communities. In this session we will explore how to acquire and approve more consumers with better data, less friction, fewer deposits, less vendors, and potentially less cost.

Learning Objectives:

• Learn about enhanced, unrivaled data to bolster growth while mitigating risk and spearheading DEI.
• A case study illustrating the effectiveness of Experian’s composite risk model in helping to decrease deposits and increase approval time.

Speaker: Neal Rogers (Experian) - Data Solutions Consultant

Room: Broadway C

Room: Crystal Ballroom

Speakers: John Craven (Cox Communications) - Enterprise Director Receivables Management; Sir Guy Epps (Comcast Cable Communications) - Senior Director Collections; Brian Newcomb (AT&T) - Director Credit Policy and Strategy

Government programs have become a material part of what we do in the collection industry from acquisition credit policy to early and late stage collections effort.   Dealing with each program the timing of subsidy payments and the difficulty of working with these programs in relationship to the legacy technology can be challenging--and may have unintended consequences. This session will explore what these programs are and how companies are addressing them as well as share insights on how to recover losses.